Frequently Asked Questions

Buying refurbished equipment

What does Anatolia International sell?

Anatolia International supplies refurbished and used medical imaging equipment, spare parts and technical services to hospitals, clinics and dealers. Our inventory covers CT scanners, MRI systems, cath labs, angiography suites, and X-ray and CR/DR systems from GE, Siemens, Philips, Toshiba, Canon and Hitachi.

What is the difference between used and refurbished equipment at Anatolia?

Refurbished and used are different condition grades, and each listing states which one applies. We buy equipment only after inspecting it. Most of it is low-use equipment from small clinics in Japan or the USA, so it has to be in pristine condition, and any damage or problem is stated in the listing. Items sold as untested, faulty, for repair or for parts are clearly labelled before purchase.

Do you own the equipment you sell, or are you a broker?

We only sell equipment we own and have physically inspected. We do not drop-ship or broker blind. The equipment you are quoted is in our possession.

How is equipment inspected and tested before sale?

Our technical team runs full functional testing of all major components and subsystems, reviews service and usage records where available, and replaces worn or end-of-life parts. We document each system's condition and disclose any known issue. Buyers are welcome to visit our warehouse in Hamriyah Free Zone, Sharjah, to inspect equipment before buying.

Quotes and ordering

How do I buy a system or part?

Every purchase starts with a quote request through our Request for Quote page, by email at sales@anaint.co, or on WhatsApp at +971 50 171 6093. Each quotation states the item's condition, configuration, included components, known defects and agreed testing. Please review these details before you accept an order.

What can I ask for in a quote request?

Along with the equipment price, you can ask us to quote installation, warranty and freight. For a freight quote, include your delivery and consignee details. For parts, send the equipment model, part number, revision and configuration so we can confirm compatibility.

What should be listed in my quotation?

Your quotation records the condition, configuration, included components, known defects and agreed testing. It also states the warranty, the Incoterms 2020 delivery term, packing, insurance, and which services are included, such as deinstallation, installation or training. Anything not listed in the accepted quotation is not included.

How quickly do you respond?

We usually respond within a few hours during UAE business hours, Monday to Saturday. WhatsApp is the fastest way to reach us for urgent matters.

What payment methods do you accept?

We accept wire transfer or cash, in US dollars (USD) or UAE dirhams (AED). Dispatch depends on the agreed payment being received.

Shipping, import and export

Do you ship worldwide from the UAE?

Yes. We are based in Hamriyah Free Zone, Sharjah, UAE, and have supplied customers in more than 30 countries, from Pakistan to Nigeria and from Kazakhstan to the Philippines. Shipping is quoted separately unless the accepted quotation includes it.

Which shipping terms and insurance apply?

Each quotation names the delivery term, the named place and the Incoterms 2020 rule, along with who handles packing, loading, freight, insurance and customs. If we arrange or pay for freight, that does not by itself mean cargo insurance is included. The quotation states whether insurance is included and who arranges it.

Can I import used or refurbished equipment into my country?

Import rules for used medical equipment vary by country, so please identify your destination's requirements before dispatch. We operate from a free zone and work with a capable logistics partner who handles import and export. Responsibility for import clearance, duties, taxes and permits is agreed in writing for each order.

What export documents do you provide?

We provide a commercial invoice, packing list, certificate of origin and an equipment condition report. We also provide an end-user certificate where the exporting authority requires one. A decontamination or biohazard clearance certificate is available on request for markets that require it at customs.

Is equipment decontaminated before shipping?

Yes. Equipment from clinical environments is decontaminated before shipment following JCAHO-referenced guidelines. Depending on the item, this includes surface cleaning, ethylene oxide sterilization where applicable and peracetic acid sterilization for fluid-path components.

How long does delivery take?

Delivery dates are estimates unless agreed in writing as firm dates. Dispatch depends on equipment readiness, agreed payment, documentation and transport arrangements, and we will tell you about any significant change.

Warranty, returns and service

What warranty do spare parts have?

Tested used spare parts carry a 30-day functional warranty from delivery, unless different coverage is agreed in writing. Compatibility is covered where Anatolia has confirmed it in writing against the system details you supplied. Untested, faulty or for-parts items have no functional warranty unless stated in writing.

What warranty comes with a complete CT, MRI or cath lab system?

Warranty for complete systems is set individually in each quotation or sales agreement, so there is no standard website warranty period. The agreement states the duration, start date, covered components and who pays for labour, travel, freight and installation. X-ray tubes, detectors, software and similar components may have separate terms.

What if a shipment arrives damaged or a part is wrong?

Inspect your shipment on receipt, tell us about visible damage, missing items or incorrect supply within 48 hours of delivery, and keep the packaging and photographs. All returns need written authorization, and for an accepted supply error or covered fault we cover reasonable return and replacement freight agreed in advance. Change-of-mind returns are generally not accepted after dispatch.

Do you install equipment and provide service?

Yes. We provide on-site installation and service in most of Africa, the Middle East and South America. We also offer deinstallation, rigging, repair, preventive maintenance, remote support, and MRI magnet cold storage, cooldown and ramp-up. Installation, commissioning, calibration and training are included only when the quotation lists them.

Can I find a part by its part number?

Yes. Send the OEM part number, equipment model, revision and configuration through a quote request or to sales@anaint.co, and we will confirm compatibility where it is part of the agreed supply. We supply parts for CT, MRI, cath lab and X-ray systems, including X-ray tubes, flat-panel detectors and coils.

Do you buy used imaging equipment?

Yes. We buy used and surplus medical imaging systems. Send detailed pictures and usage information, such as tube and detector usage, to sales@anaint.co or WhatsApp +971 50 171 6093, or we can come and inspect the equipment.