Returns and Claims Policy

Correctly supplied items

We generally do not accept change-of-mind returns after dispatch for correctly supplied B2B equipment or spare parts. Any exception must be agreed in writing before return.

Compatibility checks

Before ordering, buyers should provide the relevant equipment model, part number, revision and configuration details. Anatolia will confirm compatibility where this forms part of the agreed supply.

Where Anatolia supplies an incorrect item or incorrectly confirms compatibility against accurate information provided by the buyer, we will address the matter as a supply error.

Damage, shortages and incorrect supply

Please inspect shipments on receipt and notify us of visible damage, missing items or incorrect supply within 48 hours of delivery. Where possible, record visible damage with the carrier before accepting delivery.

Retain the packaging and provide photographs of the shipment, labels and affected items. This reporting request does not remove applicable rights relating to concealed damage or faults that could not reasonably have been identified on receipt.

Functional faults should be reported promptly within the applicable warranty period.

Return authorization and condition

All returns require written authorization and return instructions from Anatolia. Returned items must be the original supplied items, with identifying labels and serial numbers intact, and include the components specified in the return authorization.

Pack returns securely using suitable protective packaging. Do not ship equipment that may present a contamination or handling hazard without first disclosing its condition and agreeing safe return arrangements.

Freight, charges and resolution

For an accepted supply error or covered fault, Anatolia will cover reasonable return and replacement freight agreed in advance. Any additional costs, including removal, reinstallation or site attendance, will be handled under the applicable quotation, warranty terms and legal requirements.

Buyers are responsible for freight on approved discretionary returns. Any restocking fee must be disclosed and agreed before the return is authorized. No restocking fee applies to an accepted supply error or covered fault.

Following assessment, Anatolia will confirm the applicable repair, replacement or refund arrangement. Nothing in this policy limits mandatory legal rights.

Contact

Anatolia International
LV 58 C, Hamriyah Free Zone Phase 2, Sharjah, United Arab Emirates
Email: sales@anaint.co
Phone / WhatsApp: +971 50 171 6093

The accepted quotation or sales agreement records transaction-specific terms. These policies and any agreed variations remain subject to applicable mandatory law.